Consulting has always been a people-driven industry. Yet beneath the surface, AI and automation are quietly revolutionizing how services are delivered. Episode 1 of The Legacy Room examines this shift, particularly in the professional services sector.
Beyond the Billable Hour
AI is challenging the traditional consulting model. Tasks like data collection, industry benchmarking, and initial financial modeling can now be done by machines in minutes. This reduces dependency on junior staff and increases the pressure on firms to deliver deeper insights.
Tax, Audit, and Advisory
In audit, robotic process automation reviews thousands of transactions instantly, flagging anomalies for human review. In tax, AI helps model scenarios and compliance risks. Advisory teams now rely on predictive analytics to anticipate client challenges before they occur.
The Human Edge
What AI cannot replace is trust. Consulting is not only about frameworks but about relationships. A partner’s credibility, judgment, and personal brand remain irreplaceable. AI is an assistant, not a successor.
Competitive Pressures
Firms that fail to adopt AI risk obsolescence. Clients now expect efficiency and precision as a baseline. Those who combine technology with human expertise will capture the market.
Human Capital in Consulting 2.0
The skills demanded of consultants are changing. Data literacy, technology fluency, and strategic interpretation are becoming as important as communication. Firms that invest in upskilling their human capital will remain resilient.
Dive deeper into how AI is redefining professional services in Episode 1 of The Legacy Room.
